Whether they know it or not, every person in an organization shapes the overall employee experience.
Often, there’s an assumption that Human Resources owns employee experience because HR shapes the processes and scopes the tools that support it. But the truth is that nearly everything that happens in an organization affects the employee experience, from the words said by the CEO in a town hall to the moments wasted while an outdated piece of software lags. Everyone–from the leaders at the forefront to the workers on the front line–impacts employee success.
But the employee experience only takes center stage at certain times. When engagement survey season comes, leaders loudly encourage participation. Employees at every level reflect on their work lives and (hopefully) share what is and isn’t working. HR analyzes and reports the results. Managers probe their teams’ responses, working with leadership and their teams to address problems..
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